Shipping & Delivery Policy

1. Order Processing

All orders placed through our website are subject to payment verification and order approval before shipment. Once an order has been successfully submitted, our fulfillment team begins preparing the order for packaging and dispatch.

Orders are processed during regular business days only. Business days refer to Monday through Friday and exclude weekends and public holidays.

Orders placed before the daily cut-off time are typically processed on the same business day. Orders placed after the cut-off time, on weekends, or during holidays will begin processing on the next available business day.

During periods of increased demand, promotional events, severe weather conditions, or carrier-related disruptions, processing times may be slightly extended. If significant delays occur, customers will be notified through the contact information provided during checkout.

2. Shipping Rates & Delivery Time

We currently provide shipping services within the United States using a flat-rate shipping structure. Delivery timelines consist of two separate phases:

• Order Processing / Handling Time
• Transit Time after shipment

Estimated delivery times are calculated in business days and may vary depending on destination, weather conditions, carrier operations, and seasonal demand.

Please note that estimated delivery dates are not guaranteed delivery commitments. Certain locations may require additional transit time depending on regional carrier availability and operational circumstances.

Shipping fees are clearly displayed during checkout before payment confirmation. Customers are responsible for reviewing shipping information carefully before completing their order.

3. Cut-off Time Information

Our daily shipping cut-off time is 5:00 PM (EST), Monday through Friday.

Orders submitted before the cut-off time are generally processed within the same business day. Orders submitted after the cut-off time will be queued for processing on the following business day.

For example:

• An order placed at 3:00 PM (EST) on Tuesday will typically begin processing the same day.
• An order placed at 7:00 PM (EST) on Tuesday will generally be processed on Wednesday.
• An order placed during weekends or holidays will begin processing on the next business day.

The cut-off time exists to ensure order accuracy, fulfillment efficiency, and timely carrier dispatch operations.

4. Shipping Carriers

To provide dependable delivery service, we partner with established national shipping carriers that offer reliable package handling and shipment tracking.

Our primary shipping partners include:

• USPS
• UPS
• FedEx

Carrier selection is determined based on destination, package size, logistics efficiency, and operational availability at the time of shipment.

We reserve the right to select the most appropriate carrier for each order to ensure efficient and secure delivery.

5. Tracking Information

Once an order has been shipped, customers will receive a shipping confirmation email containing tracking details.

Tracking information may take up to 24–48 hours to become active after shipment confirmation. This delay occurs because carriers require time to scan and update package movement within their systems.

Customers are encouraged to monitor tracking updates regularly to stay informed about shipment progress and estimated delivery status.

If tracking information has not updated for several business days or appears inaccurate, customers may contact our support team for assistance.

6. Delivery Issues

Delayed Deliveries

Although we strive to ensure timely delivery, delays may occasionally occur due to factors beyond our control, including:

• Weather conditions
• Carrier operational delays
• High seasonal shipping volume
• Incorrect shipping information
• Natural disasters or transportation disruptions

We appreciate customer patience during unexpected delivery interruptions and recommend monitoring tracking updates for the most current shipment information.

Lost Packages

If a package is believed to be lost during transit, customers should contact us as soon as possible. Our team will coordinate with the shipping carrier to investigate the shipment status.

Packages marked as “Delivered” by the carrier are considered successfully delivered. Customers should first verify with household members, neighbors, apartment offices, or local carriers before reporting a missing package.

Incorrect Address Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete address is submitted, delivery delays, failed deliveries, or returned packages may occur. Firstduews is not responsible for shipments affected by customer-provided address errors.

If a package is returned due to an incorrect address, additional shipping charges may apply for reshipment.

Damaged Packages

If an order arrives visibly damaged, customers should contact us promptly with clear photos of the packaging and product condition so we can review the issue and provide assistance.

7. Order Changes & Cancellation

Customers who need to modify or cancel an order should contact us as quickly as possible after placing the order.

Because orders are processed rapidly, modification or cancellation requests cannot always be guaranteed once fulfillment preparation has begun.

Possible order changes may include:

• Shipping address corrections
• Product quantity adjustments
• Order cancellation requests

If an order has already been shipped, cancellation requests may no longer be possible and the customer may need to follow the return process after delivery.

8. International Shipping

At this time, Firstduews only ships within the United States.

We currently do not offer international shipping services. Orders requesting delivery outside the United States cannot be processed at this time.

Future international shipping availability may be introduced as our operations continue to expand.

9. Product Availability & Inventory

Our store offers a variety of women’s footwear products including boots, loafers slip-ons, pumps, and slippers.

While we make every effort to maintain accurate inventory information, product availability may occasionally change due to demand fluctuations or inventory updates.

If an item becomes unavailable after purchase, customers will be contacted regarding replacement options, shipment delays, or order cancellation alternatives.

10. Store Information

Firstduews values transparency, reliability, and customer satisfaction. We continuously work to improve our shipping operations and provide clear communication throughout every stage of the delivery process. If you have questions regarding your shipment or need assistance with an order, please contact our support team during business hours.