Return & Refund Policy

1. Return Eligibility

Customers may request a return within 60 days from the delivery date of the order.

To qualify for a return, products must meet the following conditions:

• The item must be unused, unworn, and in its original condition.
• The item must be returned with original packaging whenever possible.
• The product must not show signs of misuse, intentional damage, or excessive wear.
• The return request must be submitted within the approved return window.

We encourage customers to inspect their orders promptly after delivery and contact us immediately if any issue is identified.

Returns submitted after the 60-day return period may not qualify for approval.

2. Non-Returnable Situations

Certain situations may result in a return request being declined. Returns may not be accepted under the following circumstances:

• Items returned after the approved return period.
• Products that have been heavily used, damaged, or altered by the customer.
• Items returned without sufficient product condition verification.
• Products missing important components or original packaging.
• Returns requested for reasons unrelated to product condition after significant product use.

Our team reviews all return requests individually to ensure fair handling and appropriate resolution.

3. Return Process

To initiate a return request, customers should contact our support team with the following information:

• Order number
• Customer name
• Description of the issue or return reason
• Supporting photos if the item arrived damaged or incorrect

Once the request is reviewed and approved, customers will receive return instructions from our support team.

Customers should not return products without receiving confirmation and return guidance from our team, as unauthorized returns may experience processing delays.

We work to review return requests as efficiently as possible while maintaining accurate verification procedures for all returned items.

4. Refund Policy

Once a returned item has been received and inspected, eligible refunds will be processed to the original payment method used during checkout.

Refund approval depends on the returned product meeting the conditions outlined in this policy.

Approved refunds are typically completed within 12 business days after the returned item has been received and verified.

Please note that financial institutions and payment providers may require additional processing time before the refund officially appears in the customer’s account balance.

We do not charge restocking fees for approved returns and refunds.

5. Damaged, Incorrect, or Defective Items

If a customer receives a product that is damaged, defective, or incorrect, we recommend contacting our support team as soon as possible after delivery.

To help us resolve the issue quickly, customers may be asked to provide:

• Clear photos of the item received
• Photos of packaging condition
• Order details
• Description of the issue

After review, we may offer one of the following resolutions depending on the situation:

• Replacement shipment
• Full refund
• Partial refund
• Alternative resolution approved by both parties

Our goal is to resolve product issues fairly and efficiently while maintaining a positive customer experience.

6. Exchange Requests

Customers who wish to exchange an item for another size, style, or variation should contact our support team for assistance.

Exchange approval depends on product availability and inventory status at the time the request is reviewed.

If the requested replacement item is unavailable, customers may instead receive:

• A refund
• Store assistance selecting an alternative product
• Another suitable resolution based on availability

7. Order Cancellation

Customers may request order cancellation shortly after placing an order.

Because orders are processed quickly, cancellation requests cannot always be guaranteed once fulfillment preparation or shipment processing has started.

If an order has already been shipped, customers may need to wait for delivery and follow the standard return process afterward.

We encourage customers to review all order information carefully before completing checkout.

8. Late or Missing Refunds

If a refund has been approved but has not yet appeared in the customer’s account, we recommend:

• Checking the bank account or payment method again
• Contacting the payment provider or financial institution
• Allowing additional processing time for transaction updates

If the refund still cannot be located after reasonable processing time, customers may contact our support team for additional assistance.

9. Return Shipping Responsibility

Return shipping instructions will be provided after the return request has been reviewed and approved.

Depending on the reason for the return, return shipping responsibility may vary. In cases involving defective, damaged, or incorrect items, we may assist with return arrangements or provide an appropriate resolution.

Customers should carefully package returned items to help prevent shipping damage during the return process.

10. Product Categories Covered

This Return & Refund Policy applies to products available through our store, including:

• Boots
• Loafers & Slip-Ons
• Pumps
• Women’s Slippers

We continuously work to maintain product quality standards and accurate product descriptions for all items offered through our website.

11. Store Information

Firstduews is committed to providing a fair, transparent, and professional customer experience. We value customer trust and continuously work to improve our service standards, product quality, and post-purchase support. If you have questions regarding returns, refunds, or order concerns, please contact our support team during regular business hours.