This Return & Refund Policy explains how returns, refunds, and related requests are handled when you shop with Firstduews. The purpose of this policy is to provide clear, transparent, and accurate information so customers understand their rights and responsibilities before making a purchase.

This policy applies to all orders placed through our website and is written to comply with Google Merchant Center requirements, consumer protection standards, and standard e-commerce practices. By placing an order with Firstduews, you acknowledge that you have read, understood, and agreed to the terms outlined below.

1. Return Eligibility

We accept returns on eligible items within 30 days from the delivery date. To qualify for a return, all of the following conditions must be met:

• The item must be unused and unworn
• The item must be in its original condition
• All original tags, labels, and packaging must be intact and included
• The item must not show signs of wear, washing, alteration, or damage

Items that do not meet these conditions may not be eligible for a refund. Returned items are inspected upon arrival to confirm eligibility.

2. Return Window

The return window begins on the date the order is marked as delivered by the carrier and remains open for 30 calendar days. Return requests submitted after this period may not be approved.

3. How to Request a Return

To request a return, please follow the steps below to ensure a smooth and timely process:

1. Contact our customer support team at support@firstduews.com
2. Include your order number and the reason for your return request
3. Wait for return approval and further instructions from our support team
4. Once approved, securely package the item and follow the provided return instructions

Please do not send items back without prior approval, as unapproved returns may not be processed.

4. Refund Process

Once your return has been received and approved, the refund process begins. Returned items are inspected to ensure they meet the eligibility requirements outlined in this policy.

If the return is approved, the refund will be issued to the original payment method used at checkout. Refunds are processed within 12 business days after return approval.

Please note that processing times may vary depending on your payment provider. Once a refund has been issued, additional time may be required for the funds to appear in your account.

5. No Fees Policy

Firstduews operates under a clear No Fees Policy. This means:

• No return fees
• No restocking fees
• No refund processing fees

We do not apply hidden charges or deductions of any kind to approved refunds.

6. Shipping Coverage and Return Origin

Returns are accepted for orders shipped within the United States only. We do not support international returns. Returned items must be shipped from within the United States unless otherwise approved by our support team.

7. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate and complete shipping information at checkout. Orders shipped to incorrect or incomplete addresses may be delayed, returned to the sender, or deemed undeliverable.

If an order is returned due to address issues, eligibility for cancellation or refund will be assessed in accordance with this Return & Refund Policy and our Terms & Conditions.

8. Refund Time Summary

9. Contact Information

If you have any questions regarding returns or refunds, please contact our customer support team:

Email: support@firstduews.com

Last updated: January 14, 2026