This Cancel/Change Order explains how order cancellations and order changes are handled at Firstduews. The purpose of this policy is to provide clear and accurate guidance so customers understand when and how an order may be canceled or modified after it has been placed.

This policy applies to all orders placed through our website and is written to align with our Shipping & Delivery Policy, Return & Refund Policy, Terms & Conditions, and applicable Google Merchant Center requirements. By placing an order with Firstduews, you acknowledge and agree to the terms outlined below.

1. General Policy Overview

Once an order is placed, it immediately enters our processing system to ensure timely fulfillment. Because of this, the ability to cancel or modify an order depends on its current processing status.

We make every reasonable effort to accommodate cancellation or change requests when possible. However, we cannot guarantee that all requests can be fulfilled once processing has begun.

2. Order Processing Timeline

Orders placed on our website follow a structured workflow:

1. Order is submitted and payment is confirmed
2. Order enters processing and handling
3. Order is prepared, packed, and labeled for shipment
4. Order is handed over to the shipping carrier

Our standard handling time is 1 business day. Orders placed after the daily cut-off time or on non-business days begin processing on the next business day, as outlined in our Shipping & Delivery Policy.

3. Order Cancellation Requests

Customers may request to cancel an order after it has been placed by contacting our customer support team as soon as possible. Cancellation requests are time-sensitive and subject to order status.

If an order has not yet entered processing, we will make reasonable efforts to cancel the order. Once an order has begun processing or has been shipped, cancellation may no longer be possible.

4. Order Change Requests

Order change requests may include updates such as modifying the shipping address, correcting contact details, or changing product size or quantity. All change requests must be submitted promptly after the order is placed.

We can only process order changes if the order has not yet entered the packing or shipment stage. Once an order is prepared for shipment, changes may not be possible.

5. How to Request a Cancellation or Change

To request an order cancellation or change, please follow the steps below:

1. Email our support team at support@firstduews.com
2. Include your order number in the subject or message body
3. Clearly state whether you are requesting a cancellation or a change
4. Provide complete and accurate details for the requested change

Requests without sufficient information may result in delays or may not be processed in time.

6. Orders That Have Already Shipped

Once an order has been shipped and a tracking number has been issued, the order can no longer be canceled or changed. In such cases, customers may refer to our Return & Refund Policy for information regarding return eligibility after delivery.

7. Address Changes and Incorrect Information

Customers are responsible for ensuring that shipping information provided at checkout is accurate and complete. Address change requests must be submitted before the order enters shipment.

Orders shipped to incorrect or incomplete addresses may be delayed, returned, or deemed undeliverable. Any cancellation, reshipment, or refund resulting from address issues will be handled in accordance with our Return & Refund Policy and Terms & Conditions.

8. Refunds Related to Cancellations

If an order is successfully canceled before shipment, any payment received will be refunded to the original payment method. Refund processing timelines follow the guidelines outlined in our Return & Refund Policy.

Firstduews does not charge cancellation fees, restocking fees, or refund processing fees for approved cancellations.

9. Timeframe Summary

10. Policy Consistency

This Cancel/Change Order is designed to work in conjunction with our Shipping & Delivery Policy, Return & Refund Policy, Terms & Conditions, and Privacy Policy. In the event of any conflict, the applicable policy will govern based on the nature of the request.

11. Contact Information

For questions regarding order cancellations or changes, please contact our customer support team:

Email: support@firstduews.com

Last updated: January 14, 2026