Cancel / Change Order Policy

1. Order Cancellation Requests

Customers may request cancellation of an order shortly after completing their purchase.

Because our fulfillment team begins processing orders quickly, cancellation requests are time-sensitive and cannot always be guaranteed once processing has started.

Orders submitted before the daily cut-off time may enter fulfillment preparation quickly. Once packaging, shipment scheduling, or carrier processing begins, cancellation may no longer be available.

If cancellation is no longer possible, customers may still qualify for return options after delivery according to our Return & Refund Policy.

2. Order Change Requests

Customers may request modifications to their order before shipment processing has been completed.

Possible order changes may include:

• Shipping address corrections
• Billing information updates
• Product quantity adjustments
• Product size or variation changes
• Contact information updates

All requested modifications are subject to:

• Inventory availability
• Order processing status
• Fulfillment stage limitations
• Operational approval

Once an order enters shipment preparation or has been transferred to the shipping carrier, certain changes may no longer be possible.

3. Address Change Requests

Customers are responsible for entering accurate shipping information during checkout.

If a shipping address was entered incorrectly, customers should contact us immediately after placing the order.

While we will make reasonable efforts to update shipping details before dispatch, address modifications cannot be guaranteed once shipment processing has started.

Incorrect or incomplete shipping information may result in:

• Delivery delays
• Failed deliveries
• Returned packages
• Additional shipping charges

Firstduews is not responsible for delivery issues resulting from customer-submitted address errors.

4. Orders Already Shipped

Once an order has been shipped and tracking information has been issued, cancellation requests generally cannot be completed.

Customers who no longer wish to keep the item after shipment may review available return options under our Return & Refund Policy once delivery has been completed.

Shipping carriers may not allow rerouting or shipment interception for all packages depending on operational limitations and delivery status.

5. Refunds for Cancelled Orders

If a cancellation request is successfully approved before shipment, eligible refunds will be issued to the original payment method used during checkout.

Refund processing timelines may vary depending on:

• Payment provider processing times
• Banking institution procedures
• Transaction verification requirements

Approved refunds are generally processed within the standard refund timeline outlined in our Return & Refund Policy.

Customers may receive confirmation once the cancellation and refund process has been completed.

6. Product Availability & Replacement Changes

In some situations, products may become unavailable after an order has been submitted due to inventory updates or unexpected demand.

If this occurs, customers may be contacted regarding:

• Replacement product options
• Alternative item selections
• Partial shipment adjustments
• Refund solutions

We work to communicate inventory-related issues promptly and provide reasonable alternatives whenever possible.

7. Fraud Prevention & Verification

For security and fraud prevention purposes, certain order changes or cancellations may require additional verification before approval.

Verification procedures help protect both customers and our business against unauthorized transactions or suspicious account activity.

We reserve the right to:

• Request identity verification
• Review unusual order activity
• Delay processing during security checks
• Decline suspicious requests

These procedures are implemented to maintain secure and responsible order management practices.

8. Communication Responsibilities

Customers are responsible for monitoring order confirmation emails, shipping notifications, and communication updates related to their purchase.

To avoid delays when requesting changes or cancellations, customers should:

• Contact support promptly
• Provide accurate order information
• Include the order number in all communications
• Monitor responses from our support team

Incomplete or delayed communication may reduce the likelihood that cancellation or modification requests can be completed before shipment processing.

9. Limitations

Firstduews reserves the right to decline cancellation or modification requests under certain circumstances, including but not limited to:

• Orders already shipped
• Completed fulfillment processing
• Inventory limitations
• Fraud prevention concerns
• Repeated abusive cancellation activity
• Operational restrictions

We maintain these limitations to ensure efficient fulfillment operations and fair order management practices for all customers.

10. Store Information

Firstduews is committed to maintaining transparent communication and efficient order management procedures. We encourage customers to review all order details carefully before completing checkout and to contact our support team promptly if assistance is needed regarding order modifications or cancellations.