Frequently Asked Questions (FAQs)

1. How do I place an order?

Customers can place an order directly through the Firstduews website by selecting their preferred products, adding items to the shopping cart, and completing the checkout process using one of our accepted payment methods.

2. Will I receive an order confirmation email?

Yes. After successfully placing an order, customers will receive an order confirmation email containing important purchase details and order information.

3. Can I change or cancel my order after placing it?

Customers may request order changes or cancellations shortly after placing an order. Because orders are processed quickly, requests should be submitted as soon as possible before shipment preparation begins.

Once an order has entered shipment processing or has already shipped, cancellation or modification requests may no longer be possible.

4. What if I entered the wrong shipping address?

Customers should contact our support team immediately if incorrect shipping information was submitted during checkout.

While we will make reasonable efforts to update address details before shipment, address changes cannot always be guaranteed once processing has started.

5. How long does shipping take?

Orders are generally processed within 1 business day and delivered within approximately 2–5 business days after shipment.

Delivery times may vary depending on destination, carrier operations, weather conditions, and seasonal demand.

6. Do you offer international shipping?

At this time, Firstduews only ships within the United States.

International shipping services are currently unavailable.

7. Which shipping carriers do you use?

We work with trusted shipping providers including USPS, UPS, and FedEx depending on package requirements and delivery location.

8. How can I track my order?

Once an order has been shipped, customers will receive tracking information by email.

Tracking updates may require up to 24–48 hours to become active within the carrier system.

9. What should I do if my package is delayed?

Shipping delays may occasionally occur due to weather conditions, carrier issues, high shipping volume, or transportation disruptions.

Customers are encouraged to monitor tracking updates regularly and contact our support team if additional assistance is needed.

10. What if my package is lost or marked delivered but missing?

Customers should first verify with household members, neighbors, apartment offices, or local carriers.

If the issue remains unresolved, please contact our support team so we can review the shipment status and assist further.

11. What is your return policy?

Customers may request a return within 60 days from the delivery date provided the product remains in acceptable return condition according to our Return & Refund Policy.

12. How long does it take to receive a refund?

Approved refunds are generally processed within up to 12 business days after the returned item has been received and verified.

Financial institutions may require additional processing time before the refund appears in the customer’s account.

13. Do you charge restocking fees?

No. Firstduews does not charge restocking fees for approved returns.

14. What if I receive a damaged or incorrect item?

Customers should contact our support team promptly and provide clear photos of the product and packaging so we can review the issue and assist with an appropriate resolution.

15. What payment methods do you accept?

We currently accept:

• Visa
• Mastercard
• American Express (Amex)
• Discover
• PayPal
• Venmo
• Google Pay
• Apple Pay
• Shop Pay

16. Is checkout secure?

Yes. We use secure checkout technologies and payment processing systems designed to help protect customer transactions and sensitive payment information.

17. Why was my payment declined?

Payment declines may occur for several reasons, including incorrect billing information, insufficient funds, expired payment cards, or bank security restrictions.

Customers may contact their financial institution or try an alternative payment method if necessary.

18. What products do you sell?

Firstduews specializes in women’s footwear products including:

• Boots
• Loafers & Slip-Ons
• Pumps
• Women’s Slippers

19. Are product colors exactly the same as shown online?

We make every effort to display products accurately, but slight differences may occur due to screen settings, lighting, and device display variations.

20. Do I need an account to place an order?

Customers may generally complete purchases without creating a permanent account, depending on checkout availability and payment provider requirements.

Store: Firstduews

Website: https://firstduews.com/

Address: 14828 Military Rd S Apt 107 Tukwila, WA 98168, United States

Email: support@firstduews.com

Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Friday